Clinical Blueprints

Deliverable: Oncology Clinic Blueprints
Company: Ontada (McKesson)
Role: UX Researcher - I conducted the research, facilitated the interviews with clinicians and subject matter experts, designed the blueprints, and validated the results.
Tools: Figma

Making sense of a complex workflow (with multiple players and systems)

This project was the outcome of my first months at McKesson. Switching to a fully remote work environment with no access to site visits or in-person research while needing to understand the complexities of oncology clinical workflows, I took on the challenge of mapping the intricacies of various patient appointment types.

Through this exercise, I was challenged with….

• Understanding the various visit types of an oncology patient

• Understanding the interdependencies on the different clinical roles during these visits

• Understanding the various systems and softwares at play

• Understanding where interoperability between systems succeeds and fails

• Understanding potential interruptions to the workflow

• Understanding workarounds

The Players:

The Systems:

There are various systems at use within an oncology clinic, each with there own set of interoperability challenges, often leading to rework and workarounds.

Before the Visit: Before a cancer patient arrives at an oncology clinic for their initial appointment, they must first be referred by a specialist, scheduled, have the appropriate documentation and scans sent, etc.

During the Visit: Once a patient arrives for their initial visit, they engage with multiple players in a number of locations inside the clinic.

After the Visit: Once the patient completes their visit, their oncologist and clinical staff must close the loop on various tasks associated with that patient.